As any consumer knows all too well, products break. And when they break—well, that’s where things can get tricky.
Consumers who want to fix their own damaged devices, or take them to an independent repair shop, can face challenges. That’s because manufacturers of many products—especially those with computer chips—often limit who has access to the parts, tools and information needed to perform repairs.
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The answer depends on what type of product is being promoted.
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